Telephone Skills for Service Excellence

Telephone Skills for Service Excellence

Soft Skills Training

+971 4 394 0492

Telephone Skills for Service Excellence

Programme Goal

This programme will provide you with the necessary techniques and skills in telephone communication to enhance delivery of Service Excellence to our customers.

Programme Overview

This programme is designed to provide you skills to:

  • Identify how your role critically impacts on the image of our organization and the customer experience we provide
  • Identify the key components of the telephone communication process and the different stages of a telephone call
  • Develop effective communication skills by improving speech patterns and voice quality
  • Apply effective listening and questioning skills whilst using the telephone
  • Apply the practical telephone techniques when handling common and challenging telephone situations

Target Audience

Anyone working in an contact centre or providing service to the customers

Delivery Method

Instructor led training programme


2 days

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