Managing Conflict through Service Excellence

Managing Conflict through Service Excellence

Soft Skills Training

+971 4 394 0492

info@avgotraining.com

Managing Conflict through Service Excellence

Programme Goal

This programme will enable you to gain the knowledge and key skills which will allow you to manage difficult situations while still providing Service Excellence.

Programme Overview

If you attend this course you will:

  • Distinguish the importance of managing conflict effectively with your customer, organisation and individual performance
  • Identify all five conflict modes and identify your own conflict mode, through the Thomas-Kilmann Conflict Mode Instrument
  • Identify the four step approach to manage conflict through Service Excellence aligned to the Thomas-Kilmann Conflict Mode Instrument
  • Use the appropriate conflict mode, together with the five step process, in role plays to manage conflict effectively through Service Excellence

Target Audience

Anyone working in a corporate environment

Delivery Method

Instructor led training programme

Duration

2 days

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Effective Value Selling

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