Building Teams for Service Excellence

Building Teams for Service Excellence

Soft Skills Training

+971 4 394 0492

info@avgotraining.com

Building Teams for Service Excellence

Programme Goal

As a sales person this programme will equip you with skills to attain higher sales and achieve targets

Programme Overview

This programme is will provide Supervisory staff skills to create an exceptional service delivery team. If you attend this course you will:

  • Identify the team leading initiatives of the 3M model in order to improve your team performance from transactional to service experience
  • Interpret needs and values of your team to build a service culture aligned to the company’s goal
  • Conduct an inspiring briefing that focuses both on operational and customer service requirements so that your teams are inspired to deliver memorable experience to their customers
  • Support your team performance by providing formal and informal feedback so that they are motivated to deliver a superior experience

Target Audience

Supervisory level staff responsible for managing performance of a team  

Delivery Method

Instructor led training programme

Duration

2 days

Other Courses

Managing Conflict through Service Excellence

Effective Value Selling