Building Teams for Service Excellence
Soft Skills Training
Building Teams for Service Excellence
Programme Goal
As a sales person this programme will equip you with skills to attain higher sales and achieve targets
Programme Overview
This programme is will provide Supervisory staff skills to create an exceptional service delivery team. If you attend this course you will:
- Identify the team leading initiatives of the 3M model in order to improve your team performance from transactional to service experience
- Interpret needs and values of your team to build a service culture aligned to the company’s goal
- Conduct an inspiring briefing that focuses both on operational and customer service requirements so that your teams are inspired to deliver memorable experience to their customers
- Support your team performance by providing formal and informal feedback so that they are motivated to deliver a superior experience
Target Audience
Supervisory level staff responsible for managing performance of a team
Delivery Method
Instructor led training programme
Duration
2 days