This programme is will provide Supervisory staff skills to create an exceptional service delivery team. If you attend this course you will:

• Identify the team leading initiatives of the 3M model in order to improve your team performance from transactional to service experience
• Interpret needs and values of your team to build a service culture aligned to the company’s goal
• Conduct an inspiring briefing that focuses both on operational and customer service requirements so that your teams are inspired to deliver memorable experience to their customers
• Support your team performance by providing formal and informal feedback so that they are motivated to deliver a superior experience